Last updated: 24/09/2025
1. Overview
At J S Seth Services, we are committed to providing high-quality professional services. This Refund Policy outlines the circumstances under which refunds may be provided for our taxation, compliance, and consultancy services.
2. Service Categories
Professional Services
Due to the nature of professional services (tax filing, compliance, consultations), refunds are generally not provided once work has commenced. However, we will consider refunds in specific circumstances outlined below.
Subscription Services
For any subscription-based services, refunds may be provided on a pro-rata basis for unused portions of the subscription period.
3. Refund Policy
Full Refund
A full refund is available if the service has not yet started. This includes:
- Service cancelled before any work commences
- Duplicate payment made in error
- Technical error resulting in incorrect charges
- Service not delivered due to our inability to start the work
No Refund
No refund is available once the service has already started. This applies to:
- Any work that has been initiated or commenced
- Consultation services already provided
- Research and analysis work performed
- Document preparation that has begun
- Time-sensitive filings that have been started
Partial Refund (Case-by-Case Basis)
In exceptional circumstances, partial refunds may be considered based on:
- Extent of payment made: Total amount paid for the service
- Extent of services provided: Work completed and deliverables provided
- Proportional calculation of work completed vs. total scope
- Resources and time invested in the project
Each partial refund request will be evaluated individually, and any refund amount will be determined by the ratio of services provided to the total service scope.
4. Service Completion Definition
A service is considered "started" when any of the following occurs:
- Initial consultation or meeting has taken place
- Document review or analysis has begun
- Any preparation work has commenced
- Client information has been processed
- Filing or submission process has been initiated
- Research relevant to your case has been conducted
5. Refund Process
To request a refund, please follow these steps:
- Contact us within 30 days of the service date
- Provide detailed reason for the refund request
- Include relevant documentation or evidence
- Allow 5-10 business days for review and response
- If approved, refunds will be processed within 15 business days
6. Refund Calculation Method
When partial refunds are considered, the calculation will be based on:
Refund Amount = Total Payment - (Services Provided / Total Service Scope) × Total Payment
Factors considered in the calculation:
- Total Payment: Full amount paid by the client
- Services Provided: Documented work completed and deliverables provided
- Total Service Scope: Complete scope of work as agreed in the service contract
- Administrative costs: Processing and setup costs may be deducted
7. Refund Methods
Approved refunds will be processed using the same payment method used for the original transaction. Refund processing times may vary based on your payment provider:
- Credit/Debit Cards: 5-10 business days
- Bank Transfer: 3-7 business days
- Digital Wallets: 2-5 business days
8. Dispute Resolution
If you disagree with our refund decision, you may:
- Request a review by our senior management
- Provide additional documentation supporting your request
- Seek resolution through appropriate consumer protection agencies
9. Quality Guarantee
We stand behind the quality of our work. If you are not satisfied with our services due to our error or negligence, we will work with you to:
- Correct any errors at no additional cost
- Provide additional support if needed
- Consider appropriate compensation for any inconvenience
10. Policy Updates
This Refund Policy may be updated from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our services constitutes acceptance of the updated policy.
11. Contact Information
For refund requests or questions about this policy, please contact us:
- Email: contact@jssethservices.com
- Phone: +91-171-4004543
- Subject Line: Refund Request - [Your Name/Invoice Number]
- Address: J S Seth Services, India